Empathy
Technology has been changing lives since the development of the wheel. But Scott Nelson argues that it is only a means — not an end — for users and customers that only improves their experiences when empathy is applied and problems that matter are solved.
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Collaboration is expanding and evolving from being a key part of a winning business culture to being the foundation of the business model and design of the technology stack that sustains the business’s competitive advantage. By purposefully designing for collaboration – culture, business model, technology – organizations can exceed customer expectations and realize success not thought possible.
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Scott Nelson of Tamarack Technology delves into what drives AI learning, how to achieve that same level of curiosity and ways to use AI to embrace failure in pursuit of success.
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How do you define innovation? This was the initial question posed by moderator Scott Nelson during the March 3, 2022, Monitor Live+ Panel: Creating a Future for Your Company. In presenting the question, Nelson used the Peter Drucker’s definition to lead off the discussion. “Innovation is an effect in economy and society, a change in the behavior of customers, of teachers, of farmers, of doctors, of people in general”
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If you look deeper – behind the financials – at the factors that are influencing trends and transforming industry economics, strategic planning is much more than updating last year’s AOP.
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The fundamental role of empathy in innovation is not changing, but the tools we use to empathize with customers and employees are. Those who can learn and adapt in times of change will survive.
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